Our payment terms
Our payment terms
Last updated: 24 March 2021
We will attempt to take the first payment straight away. Your subscription will start as soon as this payment has been successfully processed and will continue until you cancel it.
For monthly, quarterly and yearly payment plans (but not one-off payments), we will take recurring payments as near as possible to the same day every month, quarter or year as applicable. If you choose the yearly payment plan, we will email you at least 2 weeks before we do this. We will not remind you if you choose a monthly or quarterly payment plan.
For monthly, quarterly and yearly payment plans (but not one-off payments), we may increase the subscription fee at any time, but we will tell you at least 30 days before the increase takes effect. If you wish you may then cancel your subscription provided you do so at least three business days before the increase takes effect.
You may cancel your subscription at any time by clicking the cancellation link on your account page. Any payment already made is non-refundable, but if you cancel at least three business days before your next scheduled payment then that payment will not be taken.
For UK based customers:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once access to the product has started, provided you have been told this and have acknowledged this. By agreeing to our licence and user terms you have done both.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If your digital content is faulty, you’re entitled to a repair or a replacement.
If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
Refunds will be made using the same method as the original payment. You may email us at firstname.lastname@example.org, or raise a ticket. Alternatively, you may use this form if you wish, but you do not have to.
The Merchant of record is Sparkol Ltd, a company incorporated in England and Wales (number 06762963). Our registered office is Unit 1.2, Temple Studios, Temple Gate, Bristol, BS1 6QA, UK. The laws of England and Wales apply to this agreement.