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Our main product, ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.videoscribe.co/"},"content":[{"nodeType":"text","value":"VideoScribe","marks":[],"data":{}}]},{"nodeType":"text","value":", enables our users to create engaging whiteboard-style animations quickly and easily without any design or technical know-how. It is used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This is a customer-facing role within a small team responsible for ensuring we provide excellent self-service help, account and product support and sales admin support to all our customers and free users.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"As well as responding to the daily tickets we receive, this role is responsible for generating useful and engaging help content for our VideoScribe customers, including help articles and tutorial videos.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This role also has the possibility to grow into new areas such as providing customer training and creating assets (images, templates, etc).","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Responsibilities:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Provide front-line support to Sparkol customers in relation to incoming product, account and sales enquiries","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Ensure customer communication is helpful, efficient and in line with the Sparkol tone of voice guidelines","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Ensure there is value gleaned from every interaction (for both parties) and make every contact count","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Create and review help articles and tutorials to ensure they are clear and use the appropriate tone of voice","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Time management is key, you need to be able to prioritise your workload to ensure the standard of service is maintained across the customer success function","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Work with the Head of Customer Success to ensure the team is consistently evolving to improve the level of service we provide","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Core Skills:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A passion for helping people better engage their audience","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Very customer-focussed and an excellent communicator, both verbal and written","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"An enthusiastic problem-solver, able to determine the root cause of an issue and articulate an appropriate solution","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Technically competent with knowledge of Sparkol products as well as fundamental knowledge of XML and ability to troubleshoot browser and network issues","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Understanding of image formats, particularly SVGs, and familiarity with video editing/animation","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Fundamental understanding of audio editing desirable","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Experience with CRM systems, particularly Hubspot, desirable","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A self-starter, diligent with a keen eye for detail","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Able to work well under pressure and prioritise effectively","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Before you go:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This is a hybrid role - we enjoy an 'in-office' day on a Wednesday","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Benefits: free lunch Wednesdays, health cash plan, BUPA, death in service, income replacement, bike-to-work and getting to work with an amazing team!","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Sparkol is committed to building a diverse and inclusive team. We encourage applications from people of all backgrounds.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We conduct background checks on all candidates once an offer has been made.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Job Type: \t\tFull-time","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Work Location: \tHybrid role, required in the Bristol office (BS1 6NL) at least one day a week","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Salary:\t\t\tIn line with experience.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Please email jobs@sparkol.com with CV and cover letter.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]}]}}}]}]},"mainNav":{"navItems":[{"id":"728a1e8f-1021-5ee7-a5c0-17f27ca657a0","label":"Home","slug":"https://www.sparkol.com/en/","subNavItems":null},{"id":"8a1ddb40-f523-50e9-b6bb-ade194ab55f6","label":"VideoScribe","slug":"https://www.videoscribe.co/","subNavItems":null},{"id":"8f059151-5dc9-5bb9-980e-ce62072b1602","label":"Sparkol Studio","slug":null,"subNavItems":[{"id":"d64f5c74-b7b0-5d1c-a68d-803edf8bba13","label":"About Sparkol Studio","slug":"https://www.sparkol.com/en/studio"},{"id":"ac6f139e-412c-54fb-9102-c90a756d8b8a","label":"View Our Work","slug":"/studio/our-work"},{"id":"4c8bb50b-bf89-57a3-a330-1cbafe98532a","label":"Contact Us","slug":"/en/contact-us/"}]},{"id":"163ae0eb-137b-5691-b813-b28e7270b07e","label":"Academy","slug":"https://www.sparkol.com/en/academy/","subNavItems":null},{"id":"006a079b-c8bd-5cea-96aa-2e85c025c256","label":"About Us","slug":null,"subNavItems":[{"id":"53cb1d5f-7988-5c3a-85c2-c53e75ec69e5","label":"Who We Are","slug":"https://www.sparkol.com/en/about/"},{"id":"3e6be4b8-4915-5a1b-be9e-1c7cc1f35aa9","label":"Join Our Team","slug":"https://www.sparkol.com/en/jobs/"}]},{"id":"31df1eb3-e4a3-550b-a3a4-9d25d497662b","label":"Blog","slug":"https://blog.sparkol.com/","subNavItems":null},{"id":"64e8599c-87f5-5bbf-80c0-a043fcf21993","label":"Login","slug":"https://www.videoscribe.co/en/login/","subNavItems":null}]},"footerNav":{"navItems":[{"id":"bfd97ec6-3ddd-5133-b7d3-04abb9ea34ed","label":"Products & Services","slug":null,"subNavItems":[{"id":"ea09401b-59f2-5615-ab1c-ab268aad8179","label":"VideoScribe","slug":"https://www.videoscribe.co"},{"id":"8f059151-5dc9-5bb9-980e-ce62072b1602","label":"Sparkol Studio","slug":null},{"id":"163ae0eb-137b-5691-b813-b28e7270b07e","label":"Academy","slug":"https://www.sparkol.com/en/academy/"}]},{"id":"0b924f28-4aa6-59c4-93f8-21c1f254b0aa","label":"Let's Talk","slug":null,"subNavItems":[{"id":"4643c708-20c0-584a-83ee-3f92bb544354","label":"Help & Support","slug":"https://help.sparkol.com/support/home"},{"id":"000342e1-cdf6-50f5-baef-db69a135d7b5","label":"Contact us","slug":"https://www.sparkol.com/en/contact-us/"},{"id":"4b634e07-7ba6-52cf-b3cc-a66ba4c3a16f","label":"Careers with Sparkol","slug":"https://www.sparkol.com/en/jobs/"},{"id":"ee3324ab-b6e9-5f89-8f87-f29dc005f6e7","label":"Affiliates","slug":"https://ui.awin.com/merchant-profile-terms/18708"},{"id":"f4960cc7-56ed-59b5-a9d2-59cedc59b648","label":"Resellers","slug":"https://www.videoscribe.co/en/resellers/"}]},{"id":"08816b10-8f90-5af2-ba77-04437102bddd","label":"Legal Stuff","slug":null,"subNavItems":[{"id":"13e5d0fc-f6fe-5b75-98ee-ee8d81fa0d3a","label":"Terms & Conditions","slug":"/legal/"},{"id":"d6570dd2-8ac0-5f49-8854-3cb73f4b7ab6","label":"Privacy Policy","slug":"https://www.sparkol.com/privacy/"},{"id":"e5853847-8a08-5552-aaa2-294abed42f19","label":"Cookies Policy","slug":"/cookies/"}]}]}},"pageContext":{"slug":"/customer-success-specialist"}},"staticQueryHashes":[]}