Please try these places before you contact us directly:
We’re adding new answers all the time about how to do things with VideoScribe, or your Sparkol account.
Search the VideoScribe, and Account forums for answers to topics raised by other users. If your topic isn’t covered post a new one – often the quickest way to get an answer.
If you still need help, contact the Support team directly. We are available Monday to Friday, 9am-5.30pm London time (not including bank holidays in England):
On Twitter – for simple questions requiring a quick answer.
By email – raise a support ticket. Good for private questions. We aim to deal with your question within 1 working day.
By phone – +44 1275 851407.