Frequent Questions

Need to know more? Got some burning questions? If you don't see an answer here, please contact us

What's the difference between Sparkol and VideoScribe?

Sparkol Presentations is a tool for creating a speaker led slide deck. An alternative to PowerPoint if you like. It is aimed at users who do not want to design slides, you just want to focus on your content. Templates format content to always look good

VideoScribe is a way to create unique and engaging videos in a scribing style very quickly and easily. It's a great tool for marketing videos, explaining concepts or delivering learning, you can also illustrate talks very powerfully using VideoScribe.

What's the difference between the iPad and Desktop versions of VideoScribe?

The interface on the iPad and Desktop is very similar and you can share projects between devices to allow you to work the same project on both environments offline and then synchronize.

However, the desktop version has additional features such as using your own hands and most importantly the ability to render at full HD output and different output formats, frame rates and the ability to remove all VideoScribe branding.

The render time on the desktop version is dramatically better than the iPad and new features are released immediately, where there is a lag with any new features being released to the iPad version.

On the iPad you can use gestures to manipulate the canvas, but generally the workflow and quality of scribe produced is a lot higher in the Desktop version.

Any output created with an active Sparkol Pro account can be resold commercially, projects created on the iPad can be used for your own organisation but not resold.

Where do I get more vector graphics?

Although we are adding to the base library all the time remember you can create your own vector images, import bitmaps or search the web for SVG files. SVG is the native format used by VideoScribe.

We have also found that openclipart.org is a huge, searchable, open source library of SVG files, although quality can be variable, it's a great place to start.

For more hints and tips like this - see the support site

Go Pro

If you have further questions either call us on +44 1275 851407, email info@sparkol.com or use the contact form

How much does it cost?

The cost is either £16 GBP a month or £119 GBP + VAT a year. We currently take all payments in GBP and only charge VAT where applicable.

See the pricing page for detailed information, currency conversions and bulk discounts.

You can either buy a Sparkol Pro account as a monthly subscription or yearly payment. A Sparkol Pro account will give you full access to VideoScribe Desktop and Sparkol Presentations.

Find out more about what's included.

Can I buy just VideoScribe or just Sparkol Presentations?

You could, but we are giving one away with the other! So if you like Sparkol Presentations then have VideoScribe desktop as our gift! If you just want VideoScribe then don't worry about Sparkol Presentations - stick to VideoScribe.

Our pricing is based around a fair cost for one of the two products and covers product development, artwork and other assets such as music licensing as well as a high level of email support and all updates and upgrades.

More information on the Pro account.

What is your refund policy?

We want to be fair and if you have a valid reason for a refund within a reasonable time of purchasing then we will be open to refunding your purchase.

If you purchased a Sparkol Pro account and have been creating scribes and then after a period of more than a couple of weeks decide you would like your money back, then we would have to consider your request on a case by case basis.

With the seven day trial of VideoScribe and so much of the Sparkol Presentation tool available for free, try before you buy and let us know if you have any problems so we can address them quickly for you.

Do you do a bulk discount for my company/school/organisation?

Yes, if you see our pricing page you can fill out a quote form to get a bulk pricing quotation for your organisation.

Can I keep creating new accounts to use the 7 day trial?

The seven day trial can be used once per user account and once per machine, so creating multiple accounts with different email addresses will not allow you to bypass the trial period.

The trial is intended to allow you to understand how VideoScribe works and not to create any commercial projects. During the trial you will need an internet connection when logging in, although you can work offline with a Pro account. Some features are also disabled during the trial.

If I earn money with the affiliate programme how do I get paid?

We pay directly into a nominated PayPal account. For more details see the affiliates pages.

Your question not covered? Then contact us.